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FAQ

Frequently asked questions

Quick answers about assessments, treatment, telehealth, and getting started. Don't see your question? Give us a call.

What is a court-ordered or DUI assessment?

A court-ordered assessment is a professional evaluation of substance use and/or mental health that a court, attorney, or probation officer requests — often after a DUI or as part of a legal case. We complete the assessment and provide the documentation the court needs.

How do I get a DUI or court-ordered assessment?

Call us at (253) 279-7992 or send a message and let us know what the court requires and any deadline. We'll schedule your assessment — in person or by telehealth — and make sure the report reaches the court, attorney, or probation officer.

How quickly can I be seen, and how fast is the report?

We know court deadlines matter. We offer same-week assessments when available and prioritize quick turnaround on reports and compliance documentation. Call us with your deadline and we'll do our best to meet it.

Do you offer telehealth or virtual services?

Yes. We provide virtual assessments, individual counseling, and group sessions over secure video, so we can serve clients across Washington — not just Pierce and King Counties.

What is Intensive Outpatient (IOP)?

Our Level 2.1 Intensive Outpatient Program offers structured group and individual treatment several times a week for people who need more support than standard weekly outpatient care, while still living at home.

What is ADIS (Alcohol and Drug Information School)?

ADIS is an educational class — often required for DUI or court cases — that covers the effects of alcohol and other drugs. We provide completion documentation for the court.

What is a collateral assessment?

A collateral assessment is a court assessment that gathers information from the people in a client's life — family, providers, and records — to give the court a fuller, more accurate picture. Please call for current pricing.

Do you take insurance, or is it self-pay?

We're in-network with most major Washington health plans, including Aetna, Aetna Medicare Advantage, Wellpoint, Community Health Plan of Washington, Cigna / Evernorth, Coordinated Care / Ambetter, Kaiser Permanente, Washington Apple Health (Medicaid), Medicare, Regence / HMA, TriWest / VA, TRICARE for Life, and Wellcare. We're finalizing contracts with more carriers, and we offer self-pay rates. Don't see your plan? Call us at (253) 279-7992 and we'll verify your benefits for your situation.

Do you work with courts, attorneys, and probation?

Yes. We regularly provide assessments, treatment verification letters, and monthly compliance reports directly to courts, attorneys, probation, and public defenders.

How long is the ADIS class?

ADIS (Alcohol and Drug Information School) runs about eight hours, usually completed in a single day. You'll receive a completion certificate for the court or Department of Licensing.

How much does ADIS cost?

Please call (253) 279-7992 for current ADIS pricing and upcoming class dates.

Is the DUI Victim Impact Panel the same as ADIS?

No — they're separate requirements, and many DUI cases require both. ADIS is an 8-hour educational class taught by a state-certified agency like ours. The Victim Impact Panel is a shorter session, usually about two hours, where people harmed by impaired driving share their experiences, and it's scheduled through panel organizations rather than treatment agencies. Completing one does not satisfy the other.

How do I get started?

New clients can call us at (253) 279-7992, email info@never2laterecovery.com, or send a message through our contact page. Current clients can log in through the Client Portal.

Is my information confidential?

Yes. Your information is protected under applicable privacy laws, including HIPAA and the stricter federal 42 CFR Part 2 protections that apply to substance use treatment records.

Still have questions?

Call us and ask. Whatever brought you here, we've almost certainly walked someone else through it before.

Prefer we contact you? Skip voicemail. Submit an appointment request online and our team will contact you as soon as possible—often the same business day.